If you have a subscription to sportEX which is paid through one of our previous recurring payment methods such as:
...don't worry, everything will continue as normal and you don't need to change a thing, we'll look after everything and your subscription to that publication will continue as normal. As a company (and unlike most it seems) we feel it's essential to honour customer loyalty so as prices change over time, we always ensure nothing changes for our customers while your subscription remains active.
If you had a subscription to sportEX but it wasn't on a recurring payment method listed above then you can start afresh making use of the convenience of our new payment provider...read on for info.
If you don't have a current subscription with us then all new payments are now being processed by Stripe.com which is a well-established internet payment processor. Stripe allows us to allow you to store credit cards so that you only have to enter your card details once, and then you can any stored cards for future payments without having to re-enter your payment details (because of the security involved in this, until now this functionality has been the privilege of big online retailers like Amazon, but Stripe has made it possible for us smaller guys to offer the same convenience and hopefully this should make your buying experience as frictionless as is computer-possible). If you'd like more information about Stripe click here.
Because we wanted to give you as much flexibility as possible to purchase the exact content you wanted, if you subscribe to several individual sets of content, each of these will be billed separately. It might seem a bit odd and it's actually not the most cost-effective way for us to do it either (as we get charged for every billing transaction) but it means that if you wanted to unsubscribe to one of these channels later, you could do so to the individual channel of your choice, instead of cancelling everything and then having to resubscribe to the ones you still wanted. However for this reason, each channel will be billed individually at the frequency stated when you purchased that particular piece of content.
For example, if you purchased two channels of content such as "Current Trends in Sports Medicine" and "MSK Research in Practice" at the same time - these would be billed quarterly as two separate payments taken at the same time. If a month later you also signed up to the Sports Massage channel, that would be billed quarterly starting from the time you subscribed. So you would have three individual payments going out of your account each quarter, one for each channel. The first two would be taken at the same time, the third on the date you added it and thereafter every quarter.
If you have any questions, please feel free to email support@sportex.net or post them in the Comments at the end of this article.
We have disabled the Cancel button on subscriptions which are paid for by Standing order. This will only be relevant to very old subscriptions that were set up around 2000-2002. Because a Standing order is a contract between you and your bank, we are not able to cancel it for you. Which is why we disabled the Cancel button because we can't actually stop the payment from being made. So if you have a Cancel button that's unclickable, this is why. Contact your bank and cancel your standing order and when the payment doesn't come through at our end, we will automatically cancel your subscription. Any queries please post them in the Comments section at the end of this article.
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Tor began her professional life training as a physiotherapist at Addenbrookes Hospital, Cambridge, UK. She went on to complete a BSc in Sport & Exercise Science at the University of Birmingham whilst also achieving a WTA international tennis ranking.
After graduation she worked for a London marketing agency and then moved into medical journalism where her passion for publishing was born.
At 27 she established sportEX medicine, a quarterly journal for general practitioners focusing on sport and exercise medicine.
sportEX grew into an internationally known journal for all sports medicine practitioners, including physical and manual therapists; articles covered the practical application of evidenced-based research alongside professional development with expert contributors drawn from across the world of medicine and rehabilitation.
With a passion for technology as well as publishing and sport, Tor's leadership grew sportEX into the Co-Kinetic journal and website which included a more collaborative, royalty-based form of publishing as well as a wider content remit. As well as the quarterly magazine Co-Kinetic, offerings now include e-learning opportunities, breaking clinical research infographics, marketing kits for therapists, business growth tools, and a business discount club.
Tor's focus is providing resources to help practitioners and therapists develop their businesses and to work more efficiently and effectively, a topic that she speaks regularly on at global conferences.
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Unfortunately your current subscription does not include access to the new Co-Kinetic Business Growth and Marketing section. This is either because you have an old legacy Full Site subscription which requires an upgrade or you have another subscription which doesn't include access to the Business Growth element of the site.
This new part of the Co-Kinetic platform is designed to:
To access this new section, we need you to upgrade to add the Business Growth subscription to your account. (more details here).
Don't worry, it's RISK FREE. If you don't wish your subscription to continue after this time, simply cancel your Business Growth subscription before the trial expires and your original content subscription will continue as before.
